Privacy policy
The agency · Last updated October 2026
This policy explains what information the agency ("we") collects through this website, our online job application, our caregiver and client portals, and our text messages, and how we use it.
What we collect
- Job applicants: name, contact details, address, work history, availability and the documents you upload or sign.
- Caregivers: the information needed to employ you, such as certifications, training records, schedules and requests you send us.
- Clients and families: contact details and the information needed to arrange and provide home care services.
- Mobile phone numbers and text-message consent: if you agree to receive texts, we keep your number and the date you agreed.
How we use it
Only to recruit and employ caregivers, provide and coordinate care, meet state and federal requirements, and contact you about your application, employment or care. That includes texts with schedules, reminders, portal links and sign-in codes when you have agreed to receive them.
Text messages
We do not sell, rent or share your mobile number or text-message consent with third parties or affiliates for marketing or promotional purposes. Text-message opt-in data and consent are never shared with any third party, except the phone carriers and messaging providers that deliver our messages.
Message frequency varies. Message and data rates may apply. Reply STOP to stop receiving texts and HELP for help. See our text message terms.
Who can see your information
Only our office staff who need it for their work, and service providers who help us operate (for example our secure database host, payroll provider and messaging provider), under agreements that require them to protect it. We share information with government agencies, insurers or managed care organizations only when the law or your care requires it.
How we protect it
Information is sent over encrypted connections, stored in access-controlled systems, and staff access is logged. Health information about clients is handled as required by HIPAA.
Your choices
You can ask to see or correct your information, or stop texts at any time by replying STOP. Contact us at our office or our main phone number, .